Is the Patient or Member Experience You’re Delivering on Life Support? Lessons for Payers and Providers

Customer experience is a crucial part of a health organization’s success—and it’s growing in importance as more providers switch to value-based models of care. What can providers and payers do to ensure that they meet their patients and members’ needs?

In this report, you will learn:

The importance of accurate, focused communication across the patient journey
Creating data-informed, holistic perspectives of each patient and member
Bridging data gaps in payer systems
Collating patient data to improve outcomes
How technology, like Microsoft Dynamics 365, is helping healthcare organizations of all sizes to reimagine the ways they bring together people, data, and processes