Patient Experience

Is the Patient or Member Experience You’re Delivering on Life Support? Lessons for Payers and Providers

Customer experience is a crucial part of a health organization’s success—and it’s growing in importance as more providers switch to value-based models of care. What can providers and payers do to ensure that they meet their patients and members’ needs?

In this report, you will learn:

  • The importance of accurate, focused communication across the patient journey
  • Creating data-informed, holistic perspectives of each patient and member
  • Bridging data gaps in payer systems
  • Collating patient data to improve outcomes
  • How technology, like Microsoft Dynamics 365, is helping healthcare organizations of all sizes to reimagine the ways they bring together people, data, and processes

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