Customer experience is a crucial part of a health organization’s success—and it’s growing in importance as more providers switch to value-based models of care. What can providers and payers do to ensure that they meet their patients and members’ needs?
In this report, you will learn:
- The importance of accurate, focused communication across the patient journey
- Creating data-informed, holistic perspectives of each patient and member
- Bridging data gaps in payer systems
- Collating patient data to improve outcomes
- How technology, like Microsoft Dynamics 365, is helping healthcare organizations of all sizes to reimagine the ways they bring together people, data, and processes